Are you tired of feeling like a caretaker and a nag when reviewing your company’s systems? Do you find yourself constantly struggling to improve efficiency in your business? If so, you’re not alone. In our latest podcast episode, we dive deep into the world of business process improvement with Lian Mico, the Delivery Development Director at Human8.
The Colorful World of Process Improvement
Lian Mico isn’t your typical corporate executive. Known for her vibrant outfits from ethical brands like Lucy and Yak, Lian brings a splash of color to the often-drab world of business processes. But don’t let her playful style fool you – Lian is a powerhouse when it comes to enhancing operational efficiency.
What Exactly Is a Delivery Development Director?
You might be wondering, “What does a Delivery Development Director do?” It’s not a common title, but it’s one that encapsulates Lian’s crucial role in optimizing Human8’s operations. Her job revolves around the three D’s: Delivery, Development, and Direction. Lian’s team is responsible for ensuring that internal processes are not just efficient and effective, but also enjoyable for over a thousand employees globally.
Business Process Improvement Examples in Action
One of the most compelling business process improvement examples Lian shared was the revamping of Human8’s internal resource management system. Here’s how they tackled it:
- User-Centric Approach: They started by understanding the needs of various teams.
- Collaborative Redesign: Working across departments to create a system that works for everyone.
- Effective Labeling and Storage Conventions: Implementing clear, intuitive organization methods.
- User-Friendly Design: Ensuring the new system was easy to navigate and use.
This project showcases how to improve efficiency in a business by focusing on the end-users and creating systems that truly serve their needs.
Updating Digital Storage Systems for Maximum Efficiency
Lian’s experience offers valuable insights into how to update an existing digital storage system to improve efficiency:
- Audit Current Usage: Understand how different teams use the system.
- Identify Pain Points: Pinpoint areas where users struggle or waste time.
- Implement Clear Categorization: Create logical, easy-to-understand categories.
- Standardize Naming Conventions: Ensure consistency across all files and folders.
- Introduce Automation: Use tools to automate repetitive tasks like file sorting or archiving.
Breaking the Mold: A Fresh Perspective on Process Improvement
Lian’s unconventional career path brings a fresh perspective to the research industry and process improvement. Her approach emphasizes:
– Thinking outside the box: Challenging traditional methods and finding innovative solutions.
– Embracing diverse experiences: Valuing different skill sets and backgrounds in problem-solving.
– Fostering collaboration: Encouraging cross-departmental teamwork for comprehensive solutions.
Key Takeaways for Business Leaders
- Embrace Change: Be open to new ideas and approaches in process improvement.
- Focus on User Experience: Always consider how changes will affect your team’s day-to-day work.
- Collaborate Across Departments: Break down silos to create holistic solutions.
- Start with a Layout: Begin with a clear structure and fill in the details as you go.
- Avoid Creating Monsters: Be cautious of overly complex systems that can become unmanageable.
Lian’s insights remind us that improving business processes isn’t just about efficiency – it’s about creating systems that work harmoniously with your team’s needs and your organization’s goals.
Ready to dive deeper into Lian Mico’s colorful world of business process improvement? Listen to the full podcast episode to gain more valuable insights on how to revolutionize your business operations.
Don’t miss this opportunity to learn from a true innovator in the field. Tune in to .teamTalks! now and start your journey towards more efficient, effective, and enjoyable business processes!
And this is just part 1 of our chat as Lian had so many great points to share!
